Logistic Customer Service
OEM and Marketing solutions
Albatross strives to support clients in many segments of collaboration. We focus our time on helping clients so that they can build professional and reliable solutions using our expertise. The methods and approaches we use are aimed at growing our clients' businesses worldwide. The same applies to the marketing support aspects that we offer as standard.
When it comes to distribution of solutions we operate on a white label model. The service is customized according to the client's requirements and offered on a collaborative basis. In this model, our company is in no way visible to end users. All devices manufactured by us are OEM versions, which means that they can be customized in many areas. This includes their branding and the preparation of personalized labels. Also all technical and marketing documents such as installation instructions or product catalogs can be prepared in our colors and with the customer's contact details.
When it comes to distribution of solutions we operate on a white label model. The service is customized according to the client's requirements and offered on a collaborative basis. In this model, our company is in no way visible to end users. All devices manufactured by us are OEM versions, which means that they can be customized in many areas. This includes their branding and the preparation of personalized labels. Also all technical and marketing documents such as installation instructions or product catalogs can be prepared in our colors and with the customer's contact details.
On request, we can prepare an individual website layout containing all available materials. The website is updated periodically as soon as new content is available.
An additional convenience is the fact that our highly qualified staff can be of assistance to you during discussions with end users. We can provide such support if the complexity of the project we are doing with the client requires our direct involvement.
Effective marketing is the foundation of success in business. Even with the best product, you can easily disappear among other similar offerings. Therefore, Albatross is guided by pragmatism in choosing the optimal and most practical business and marketing activities that will increase the attractiveness of our customers' solutions. Our company stays in the background because one of the key elements of our cooperation is to support the customer in developing his business. By creating a coherent concept of marketing activities, we help to consciously create the desired image of the brand. See for yourself that it is completely different to work with a team that cares about your success.
An additional convenience is the fact that our highly qualified staff can be of assistance to you during discussions with end users. We can provide such support if the complexity of the project we are doing with the client requires our direct involvement.
Effective marketing is the foundation of success in business. Even with the best product, you can easily disappear among other similar offerings. Therefore, Albatross is guided by pragmatism in choosing the optimal and most practical business and marketing activities that will increase the attractiveness of our customers' solutions. Our company stays in the background because one of the key elements of our cooperation is to support the customer in developing his business. By creating a coherent concept of marketing activities, we help to consciously create the desired image of the brand. See for yourself that it is completely different to work with a team that cares about your success.
Support at the production stage
It can be said that today practically every microprocessor-controlled device requires programming. In addition, devices such as telematics terminals require a connection to the GSM network, which translates into the need to put SIM cards of the telecom operator we work with in the devices.
The implementation of these two tasks is usually the responsibility of the customer. In Albatross we realize that the time of installers who are usually responsible for programming the devices is very valuable. That's why we go out of our way to make the whole process of cooperation, from placing the order to installing the terminal in the vehicle, as easy as possible. In addition we can install in the terminals SIM cards of the operator with which the customer cooperates. Each terminal is comprehensively tested before shipment. If requested by the customer, we can develop an individual production and terminal testing procedure. All the described activities are realized within the framework of cooperation. Such an approach, in conjunction with the auto-synchronization function of the CAN bus in which each of our terminals is equipped with a built-in CAN module, makes our devices virtually maintenance-free. Thanks to this, the customer's actions are limited only to placing an order and then installing the terminal in the vehicle. This is a huge saving of time and resources combined with minimizing the risk of errors in configuration and installation;
In case of large projects one of the most important parameters is the efficiency with which we can install successive terminals, because it has a direct impact on the final length of the implementation of the entire solution at the end customer.
This is why we try to provide the necessary assistance to our customers, in order to maximize efficiency while minimizing costs and maintaining high quality standards. In order to meet our customers expectations, it is a standard at Albatross to program terminals for individual needs already at the production stage. The above actions and procedures are aimed at the most multidimensional and comprehensive customer service.
Technical Service
The Albatross company offers comprehensive and professional technical support for Partners in the field of integration, management and subsequent operation of manufactured devices. The multidimensionality of the offered support and highly qualified personnel allow us to assist at every stage of implementations, from device configuration to the final remote verification of the correctness of the installation made in the vehicle.
Technical department
We put the Technical Department at your disposal, whose role is to provide advice and assistance in situations involving your devices. Professional and efficient service is one of the key elements distinguishing our company from competitors. We provide full online technical support (even on weekends). In case of any questions related to the integration and full service of our solutions you do not have to write e-mails or set up any topics on the forum and wait for the answer, often several days. You receive real-time support via Skype. Our technicians solve not only current issues reported by our Partners and help to achieve the intended result.
They constitute a consulting group which reacts appropriately on every stage of implementations offering solutions and possibilities previously unnoticed by the Partners or omitted for some reason. Also each installation of our terminal in a vehicle can be remotely checked by our technicians for proper connection of the device and reading of the CAN bus data, and in the case of MINI terminals also for the correctness of GPS antenna orientation
They constitute a consulting group which reacts appropriately on every stage of implementations offering solutions and possibilities previously unnoticed by the Partners or omitted for some reason. Also each installation of our terminal in a vehicle can be remotely checked by our technicians for proper connection of the device and reading of the CAN bus data, and in the case of MINI terminals also for the correctness of GPS antenna orientation
Diagterminal
In addition to all of the above, we provide full technical support when it is necessary to build custom solutions for our partners customers. The support ranges from modernization of currently produced solutions to building new dedicated products. We are open to new ideas, which we constantly realize with our Partners. Thanks to this approach we create a unique look of our solutions and co-create with our Partners the world of technology used in the mobile world of todays society.
Through a modern personalized approach to support, we perfectly adapt to the needs of our Partners. For this reason, we have developed the Diagterminal tool, which is an indispensable part of device maintenance.
Diagterminal allows us to redirect data from a Partners device to a diagnostic server to analyze device performance, while redirecting the same data to the Partners server. So if some action needs to be taken, there is no need to collect data for several days/weeks to send it for further analysis. Everything is done in real time.
The tool allows, among other things, to conduct in-depth analysis of requests for data acquired from the CAN bus or its remote scanning, as well as remote reading of the tachograph and downloading digitally signed DDD files.
Diagterminal can also be used to verify the Partners server for correct confirmation of data frames and synchronization frames.
Diagterminal allows us to redirect data from a Partners device to a diagnostic server to analyze device performance, while redirecting the same data to the Partners server. So if some action needs to be taken, there is no need to collect data for several days/weeks to send it for further analysis. Everything is done in real time.
The tool allows, among other things, to conduct in-depth analysis of requests for data acquired from the CAN bus or its remote scanning, as well as remote reading of the tachograph and downloading digitally signed DDD files.
Diagterminal can also be used to verify the Partners server for correct confirmation of data frames and synchronization frames.
